Privacy Policy

PetApt ("Company," "we," "us," or "our") values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our application, website, and services ("Services").

By using PetApt, you consent to the practices described in this Policy. If you do not agree, please stop using our Services.

1. Information We Collect

We may collect the following categories of personal information:

• Information you provide directly: name, email, phone number, billing/shipping address, payment details, and any information you share with customer support.
• Automatically collected information: device details, IP address, browser type, location data, usage patterns, and cookies.
• From third parties: payment gateways, delivery partners, social login providers, or marketing platforms.

We do not collect or process sensitive personal data (such as biometric, health, or religious information).

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Manage your account
• Provide customer support
• Improve our products and user experience
• Send promotions, offers, and service-related updates (only with your consent)
• Ensure fraud prevention and security
• Comply with applicable laws and regulations

We process your data only where lawful, such as with your consent, for contractual necessity (e.g., fulfilling your order), or where required by law.

3. Sharing of Information

We do not sell your personal information. We may share data only with:

• Payment providers (to process transactions)
• Logistics & delivery partners (to ship your products)
• Technology & analytics providers (to improve functionality and performance)
• Legal authorities (if required by law or to protect our rights)

All third parties are bound to protect your data in line with this Policy.

4. Cookies and Tracking

We use cookies and similar technologies to improve your shopping experience, remember preferences, and analyze traffic. You can manage cookies through your browser settings.

5. Social Logins

If you log in using Google, Facebook, or similar services, we may receive your name, email, and profile picture as permitted by your settings on those platforms.

6. International Transfers

Your information may be processed outside India if our service providers are located globally. We ensure appropriate safeguards to protect your data.

7. Data Retention

We retain your personal information only as long as needed to provide our Services, comply with legal obligations, resolve disputes, or enforce agreements.

8. Children’s Privacy

PetApt does not knowingly collect personal data from children under 18 years. If we learn such data has been collected, we will delete it promptly.

9. Your Rights (India & Global)

Depending on applicable law, you have the right to:

• Access the personal data we hold about you
• Correct or update inaccuracies
• Request deletion of your data
• Withdraw consent for marketing communications
• File a grievance if you believe your rights are violated

10. Do-Not-Track

Currently, our systems do not respond to Do-Not-Track (DNT) browser signals.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be effective once posted with a new "Last Updated" date.

12. Contact Us

If you have questions, complaints, or requests regarding this Privacy Policy, you may contact us:

PetApt Support
📧 Email: support@petapt.in
📍 Address: Upper Nazira Budbari Satra, Sivasagar, Assam, India