Frequently Asked Questions
Ordering
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in, select your shipping address, and complete the payment process.
What payment methods do you accept?
We accept various payment methods including credit/debit cards and UPI payments. All transactions are secure and encrypted.
Shipping
How long does shipping take?
Standard shipping typically takes 3-5 business days. Delivery times may vary based on your location and the shipping method selected.
Do you ship internationally?
Currently, we only ship within India. We're working on expanding our shipping services to other countries.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unused items in their original packaging. Some items like food and hygiene products cannot be returned for health and safety reasons.
How do I request a refund?
Contact our customer support team through email or WhatsApp with your order details. Once your return is approved and we receive the item, we'll process your refund within 5-7 business days.
Products
Are your products genuine?
Yes, all products sold on Petapt are 100% genuine and sourced directly from authorized manufacturers or distributors.
Do you offer product warranties?
Product warranties vary by manufacturer. Specific warranty information can be found on individual product pages or packaging.
Still have questions?
Our customer support team is here to help! Reach out to us through: