Frequently Asked Questions

PetApt is an online store for pet essentials, including food, toys and accessories. Browse each product page for descriptions, variant specifications and return or replacement eligibility.

Select your products and variants, then add them to your cart or choose Buy Now. You can build and edit your cart without signing in, but you must sign in before checkout. Your guest cart is combined with your account cart when you sign in, subject to current availability. Confirm your delivery address, review the total and choose a payment method. Your order details will be available in Orders.

Checkout offers UPI, credit or debit cards, net banking, supported wallets and Cash on Delivery. Available online payment options depend on the payment gateway and your bank or payment app. Review the options shown at checkout before placing your order.

Sign in, open Orders and select your order to view Shipment Tracking. A tracking number appears once your shipment is arranged. Shipment updates appear as the courier scans your package; you can refresh the tracking panel for the latest available progress. Some shipping services are updated manually, so new events may not appear immediately.

No. Return and replacement eligibility are configured separately for each product, along with any applicable request window. Check the product page before buying. After delivery, your order details show the eligible options. A product may allow returns, replacements, both or neither; there is no store-wide 30-day return guarantee.

You may request a return only if the product is returnable, or a replacement only if it is replaceable, within the applicable request window. If both options are eligible, you can choose either one. A photo is required for both damaged-product and wrong-item requests.

A size issue is eligible for replacement only, and only when the product is replaceable and the applicable request window is open. Returns are not available for this reason. A photo is not mandatory.

A quality issue is eligible for return only, and only when the product is returnable and the applicable request window is open. Replacements are not available for this reason. A photo is not mandatory.

You can request a replacement for a missing item only if the product is replaceable and the applicable request window is open. Returns are not available for this reason. A photo is not mandatory. If no request option is available, contact support for help with your delivery.

After your order is marked delivered, sign in and open its details from Orders. Choose the eligible Return or Replacement action for the item, select the reason and quantity, add any required photo, and submit the request. Availability depends on the product policy, reason and request window. Submitting a request does not guarantee approval; you can follow its status in your order details.

Refunds depend on the approved request and its processing status. For item returns, the eligible refund accounts for the quantity being returned and discounts applied to those items. Submitting a request does not issue an immediate refund. Check your order details for updates or contact support for help with the refund method and progress.

You can update shipping details or cancel an order while it is confirmed and eligible for changes. Open the order from Orders and use the available action. These actions are hidden once the order moves beyond confirmed status. If they are no longer available, contact support; changes to a booked or dispatched shipment cannot be guaranteed.

We currently offer delivery within India, subject to serviceability. Shipping availability and charges are checked against your delivery address at checkout. International delivery is not currently offered.

Email support@petapt.in, use Contact Us, or message us on WhatsApp at +91 86386 26542. Signed-in customers can also open Support from My Account to create a ticket and follow the conversation. Include your order number when asking about an order.